HelpTeam & UsersInviting a New User

Inviting a New User

Administrator

Administrators add new team members by phone number (or email). The person claims their own account the first time they sign in with a verification code — there’s no separate password to set up.

  1. 1

    Tap + Add on the Users screen

    Only Administrators see this button.

  2. 2

    Fill in their name and contact info

    Enter their Name and at least a Phone number or Email address (one is required, both are fine).

  3. 3

    Choose a role

    Pick Crew, Manager, or Administrator. Managers and Crew also require a Location; Administrators don’t, since they span every location.

    Blank Add User form
  4. 4

    Pick their location and save

    For Manager or Crew, choose which location they belong to, then tap Save.

    Add User form filled in for a new Manager with Location selected
  5. 5

    They claim their account by signing in

    The new user appears in the list right away with an "invited" status. The first time they sign in with their phone or email and a verification code, their account is fully active — no separate acceptance step.