HelpTeam & UsersSigning a User Out Remotely

Signing a User Out Remotely

Administrator

If someone’s phone is lost, or you just need to force a re-login, Administrators can end a user’s active session without removing their account.

Note.You can’t revoke your own session this way, for the same reason you can’t delete your own account.
  1. 1

    Find the user

    On the Users screen, locate the person whose session you want to end.

  2. 2

    Tap the sign-out icon

    It’s the middle icon on their row (between Edit and Delete). An inline confirmation replaces the row.

    Inline
  3. 3

    Confirm

    Tap Sign Out User. This takes effect within moments — their app is signed out on its next request, not after their session merely expires on its own.

    User row showing a
  4. 4

    They can sign back in any time

    This doesn’t remove their account — they can sign in again immediately with a fresh verification code.